Terms of Service

General terms and conditions of Yoni Yoga
https://www.yoniyoga.nl

General terms and conditions based on model terms and conditions of Stichting WebwinkelKeur.

Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Costs in case of withdrawal
Article 8 - Exclusion of the right of withdrawal
Article 9 - The price
Article 10 - Conformity and warranty
Article 11 - Delivery and execution
Article 12 - Duration transactions: duration, cancellation and extension - N/A
Article 13 - Payment
Article 14 - Complaints procedure
Article 15 - Disputes
Article 16 - Liability

Article 1 – Definitions

In these conditions the following definitions apply:

Reflection period: the period within which the consumer can exercise his right of withdrawal; Read all about reflection time.
Consumer : the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
Day : calendar day;
Duration transaction : a distance contract relating to a series of products and/or services,
the delivery and/or purchase obligation of which is spread over time;
Durable data carrier : any means that enables the consumer or entrepreneur to
store information that is addressed to him personally in a way that
allows future consultation and unchanged reproduction of the stored information.
Right of withdrawal : the option for the consumer to cancel the
distance contract within the cooling-off period;
Model form : the model form for withdrawal that the entrepreneur makes available that a
consumer can complete when he wants to exercise his right of withdrawal.
Entrepreneur
: the natural or legal person who offers products and/or services remotely to consumers ;
Distance agreement : an agreement in which, within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, exclusive use is made of one or more techniques for distance communication
up to and including the conclusion of the agreement;
Remote communication technology : means that can be used to conclude an
agreement, without the consumer and entrepreneur being in the same room at the same time.
General Terms and Conditions : the present General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the entrepreneur

Yoni Yoga
van Oldenbarneveltlaan 6
9716EJ Groningen
The Netherlands

T +31-(0)50-2340111
E info@yoniyoga.nl
Chamber of Commerce 02099556
VAT number NL001439606B06

Article 3 – Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every
distance contract and orders concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be
made available to the consumer. If this is not reasonably possible, before the distance contract
is concluded, it will be indicated that the general terms and conditions can be inspected at the entrepreneur and that they
will be sent free of charge as soon as possible at the request of the consumer.
If the distance contract is concluded electronically, notwithstanding the previous paragraph and before
the distance contract is concluded, the text of these general terms and conditions
can be made available to the consumer electronically in such a way that it can be read by the consumer. can be easily
stored on a durable data carrier. If this
is not reasonably possible, before the distance contract is concluded, it will be indicated where the general
terms and conditions can be viewed electronically and that they
will be sent free of charge electronically or otherwise at the request of the consumer.
In the event that, in addition to these general terms and conditions, specific product or service terms and conditions also apply
, the second and third paragraphs apply mutatis mutandis and in the event of
conflicting general terms and conditions, the consumer can always rely on the applicable provision that is most
favorable to him. is.
If one or more provisions in these general terms and conditions are at any time wholly or partially
null and void or are annulled, the remainder of the agreement and these terms and conditions will remain in force and
the provision in question will be immediately replaced in mutual consultation by a provision that of
the original as closely as possible.
Situations that are not regulated in these general terms and conditions must be assessed 'in the spirit'
of these general terms and conditions.
Any uncertainties regarding the interpretation or content of one or more provisions of our terms and conditions must
be interpreted 'in the spirit' of these general terms and conditions.

Article 4 – The offer

If an offer has a limited period of validity or is made subject to conditions, this will be expressly
stated in the offer.
The offer is without obligation. The entrepreneur is entitled to change and adapt the offer.
The offer contains a complete and accurate description of the products and/or services offered. The
description is sufficiently detailed to enable a good assessment of the offer by the consumer
. If the entrepreneur uses images, these are a true representation of the
products and/or services offered. Obvious mistakes or errors in the offer
do not bind the entrepreneur.
All images and specifications in the offer are indicative and cannot give rise to
compensation or termination of the agreement.
Images of products are a true representation of the products offered. The entrepreneur
cannot guarantee that the colors displayed correspond exactly to the real colors of the products.
Each offer contains such information that it is clear to the consumer what the rights and obligations are
associated with accepting the offer. This concerns in particular:
- the price including taxes;
- any shipping costs;
- the manner in which the agreement will be concluded and what actions are required for this;
- whether or not the right of withdrawal applies;
- the method of payment, delivery and execution of the agreement;
- the period for acceptance of the offer, or the period within which the entrepreneur
  guarantees the price;
- the amount of the rate for distance communication if the costs of using the technology for distance communication are calculated on a different basis than the regular basic rate for the means of communication used;
- whether the agreement is archived after its conclusion, and if so, where it can be
  consulted by the consumer;
- the way in which the consumer, before concluding the agreement,
  can check the data provided by him in the context of the agreement and, if desired, restore it;
- any other languages in which, in addition to Dutch, the agreement can be concluded;
- the codes of conduct to which the entrepreneur has submitted and the way in which the consumer
  can consult these codes of conduct electronically; and
- the minimum duration of the distance contract in the case of a long-term transaction.

Article 5 – The agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the time of acceptance
by the consumer of the offer and compliance with the conditions set.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm
receipt of the acceptance of the offer electronically. As long as the agreement of this
acceptance has not been confirmed by the entrepreneur, the consumer can terminate the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and
organizational measures to secure the electronic transfer of data and ensure a
secure web environment. If the consumer can pay electronically, the entrepreneur will
take appropriate security measures.
The entrepreneur can - within legal frameworks - inform himself whether the consumer
can meet his payment obligations, as well as all those facts and factors that are important for a
responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur
has good reasons not to enter into the agreement, he is entitled to
refuse an order or request with reasons or to attach special conditions to the execution.
The entrepreneur will send the following information to the consumer with the product or service, in writing or in
such a way that it can be stored by the consumer in an accessible manner on a
durable data carrier:
- the visiting address of the entrepreneur's branch where the consumer can go with complaints;
- the conditions under which and the manner in which the consumer can exercise the right of withdrawal,
  or a clear statement regarding the exclusion of the right of withdrawal;
- the information about warranties and existing after-sales service ;
- the information included in Article 4, paragraph 3 of these conditions, unless the entrepreneur has already provided this information to
  the consumer before the execution of the agreement;
- the requirements for terminating the agreement if the agreement has a duration of more than one
  year or is of indefinite duration.
In the case of a duration transaction, the provision in the previous paragraph only applies to the first delivery.
Every agreement is entered into under the suspensive conditions of sufficient availability
of the products in question.

Article 6 – Right of withdrawal

When delivering products:

When purchasing products, the consumer has the option
to terminate the agreement without giving reasons within 14 days. This reflection period commences on the day after receipt of the product
by the consumer or a
representative designated in advance by the consumer and made known to the entrepreneur.
During the cooling-off period, the consumer will handle the product and packaging with care. He will
only unpack or use the product to the extent necessary to assess whether he
wishes to keep the product. When returning a ring, it is required from a hygienic point of view that the seal of the product is not broken. If he exercises his right of withdrawal, he will return the product with all
accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur , in accordance with the reasonable and clear instructions provided by the entrepreneur .
If the consumer wishes to exercise his right of withdrawal, he is obliged to inform the entrepreneur of this within 14 days of receipt of the product. The consumer must make this known by e-mail. After the consumer has indicated that he wishes to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment.
If, after the expiry of the periods referred to in paragraphs 2 and 3, the customer has not indicated that he wishes to exercise
his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a
fact.

When providing services:

When providing services, the consumer has the option to terminate the agreement without giving reasons
for at least 14 days, starting on the day of entering into the agreement.
To exercise his right of withdrawal, the consumer will follow the
reasonable and clear instructions provided by the entrepreneur with the offer and/or at the latest upon delivery.

Article 7 – Costs in case of withdrawal

If the consumer exercises his right of withdrawal, the costs of return will be
borne by him.
If the consumer has paid an amount, the entrepreneur will
refund this amount as soon as possible, but no later than within 14 days after cancellation. This is subject to the condition that the product
has already been received back by the online retailer or that conclusive proof of complete return can be provided.
Refunds will be made via the same payment method used by the consumer unless the consumer
expressly consents to another payment method.
If the product is damaged due to careless handling by the consumer himself, the consumer is
liable for any reduction in value of the product.
The consumer cannot be held liable for depreciation of the product if
the entrepreneur has not provided all legally required information about the right of withdrawal, this must be
done before concluding the purchase agreement.

Article 8 – Exclusion of right of withdrawal

The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2
and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer,
at least in time before concluding the agreement.
Exclusion of the right of withdrawal is only possible for products:
- that have been created by the entrepreneur in accordance with the consumer's specifications;
- that are clearly personal in nature;
- for audio and video recordings and computer software of which the consumer has removed the seal;
- for hygienic products of which the consumer has broken the seal
Exclusion of the right of withdrawal is only possible for services:
- the delivery of which has started with the consumer's express consent before the cooling-off period has expired.

Article 9 – The price

The prices stated in the offer of products or services (including shipping costs) include 21% VAT.

Article 10 – Conformity and warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the
specifications stated in the offer, the reasonable requirements of reliability and/or usability and the
legal provisions existing on the date of the conclusion of the agreement and /or government regulations.
If agreed, the entrepreneur also guarantees that the product is suitable for other than
normal use.
A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and
claims that the consumer can assert against the entrepreneur under the agreement.
Any defects or incorrectly delivered products
must be reported to the entrepreneur in writing within 2 months of delivery . Products must be returned in the original packaging and in
new condition.
The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is
never responsible for the ultimate suitability of the products for each individual application
by the consumer, nor for any advice regarding the use or application of the
products.
The warranty does not apply if:
1. the consumer has repaired and/or edited the delivered products himself or has had them
  repaired and/or edited by third parties;
2. the delivered products have been exposed to abnormal conditions or have otherwise been
  treated carelessly or are contrary to the instructions of the entrepreneur and/or have been treated on the packaging;
3. the defect is wholly or partly the result of regulations that the government has imposed or will
  impose with regard to the nature or quality of the materials used.

Article 11 – Delivery and execution

The entrepreneur will exercise the utmost care when receiving and executing
orders for products and when assessing applications for the provision of services.
The place of delivery is the address that the consumer has provided to the company.
Taking into account what is stated in paragraph 4 of this article, the company will
execute accepted orders expeditiously, but no later than within 30 days, unless the consumer has agreed
to a longer delivery period. If delivery is delayed, or if an order cannot
be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than 30 days after he
has placed the order. In that case, the consumer has the right to
terminate the agreement without costs. The consumer is not entitled to compensation.
All delivery times are indicative. The consumer cannot
derive any rights from any stated periods. Exceeding a term does not entitle the consumer to compensation.
In the event of dissolution in accordance with paragraph 3 of this article, the entrepreneur will
refund the amount paid by the consumer as soon as possible, but no later than within 14 days after dissolution.
If delivery of an ordered product proves to be impossible, the entrepreneur will make every effort to
make a replacement item available. No later than upon delivery, it will be
stated in a clear and understandable manner that a replacement item will be delivered. The right of withdrawal cannot
be excluded for replacement items. The costs of any return shipment are borne by the entrepreneur.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of
delivery to the consumer or a representative designated in advance and made known to the entrepreneur
, unless expressly agreed otherwise.

Article 12 – N/A

Article 13 – Payment

Unless otherwise agreed, the amounts owed by the consumer must be
paid within 7 working days after the commencement of the reflection period referred to in Article 6, paragraph 1. In the case of an
agreement to provide a service, this period commences after the consumer
has received confirmation of the agreement.
The consumer has the obligation to immediately
report any inaccuracies in payment details provided or stated to the entrepreneur.
In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions,
to charge the reasonable costs communicated to the consumer in advance.

Article 14 – Complaints procedure

The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint
in accordance with this complaints procedure.
Complaints about the implementation of the agreement must be submitted fully and clearly described to the entrepreneur within 2 months after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be
answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the
entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of when
the consumer can expect a more detailed answer.
If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the
dispute settlement procedure.
In case of complaints, a consumer must first contact the entrepreneur. It is also possible to
register complaints via the European ODR platform (http://ec.europa.eu/odr).
A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur
indicates otherwise in writing.
If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at his option,
replace or repair the delivered products free of charge.

Article 15 – Disputes

Agreements between the entrepreneur and the consumer to which these general terms and conditions apply
are exclusively governed by Dutch law. Even if the consumer lives abroad.
The Vienna Sales Convention does not apply.

Article 16 – Liability

Use of the items sold in this webshop is entirely at the consumer's own risk.
Information on this website is based on the entrepreneur's knowledge of the subject offered. The entrepreneur is not medically or scientifically trained and does not pretend to provide medical, psychological or scientific information and advice. The entrepreneur only wants to invite the reader to use the information to increase his own insight, research, experience and skills, and to investigate for himself what is correct and true for the consumer's experience.
Use of the items is not a substitute for medical or psychological care. If the consumer experiences physical or psychological complaints, I recommend seeking advice from an expert.
Gemstones have no scientifically proven effect on a physical or psychological level. Any described effect is hypothetical and is based on what people generally think they experience when using gemstones.